This Refund Policy outlines the terms and conditions under which TECHME DOO BEOGRAD (“TechMe,” “we,” “our,” or “us”), headquartered in Belgrade, Serbia, processes refund requests for services and products offered through our platform, website, or associated services. By using our services, you agree to this Refund Policy.

 

1. General Refund Terms

1.1 Refunds are processed in accordance with applicable consumer protection laws and the terms outlined in this policy.

1.2 Refund eligibility depends on the nature of the service or product purchased, the reason for the refund request, and the specific terms agreed upon at the time of purchase.

 

2. Eligibility for Refunds

2.1 Service Issues: Refunds may be issued if the service purchased:

• Is not delivered as described.
• Is unavailable due to technical issues caused by TechMe.

2.2 Cancellations: Refunds for cancellations are subject to the following conditions:

• If you cancel your order or service before it has been processed or delivered, you may be eligible for a full or partial refund.
• Cancellation fees may apply depending on the timing of your request and the nature of the service.

2.3 User Errors: Refunds will not be issued for errors caused by user actions, such as incorrect data entry or failure to follow instructions.

2.4 Exclusions: Certain products or services, including but not limited to personalized or customized solutions, may be non-refundable. This will be clearly stated at the time of purchase.

3. Refund Request Process

3.1 To request a refund, you must contact us at office@techmetotheworld.com within 14 days of the original purchase date. Include the following details in your request:

• Your full name and contact information.
• Order number or transaction ID.
• Reason for the refund request.

3.2 Refund requests will be reviewed on a case-by-case basis. Additional information may be requested to process your claim.

 

4. Refund Processing

4.1 If your refund request is approved, the refund will be processed using the original payment method unless otherwise agreed.

4.2 Refund processing times may vary depending on your payment provider but typically range from 5 to 14 business days.

4.3 TechMe is not responsible for delays caused by third-party payment providers.

 

5. Partial Refunds

5.1 In certain cases, partial refunds may be issued if only a portion of the service or product was affected or used.

5.2 The amount of a partial refund will be determined based on the unused portion of the service or product.

 

6. Non-Refundable Items and Services

6.1 The following are non-refundable unless required by law:

• Customized or personalized services.
• Digital products that have been downloaded or accessed.
• Services that have been fully rendered or completed.

 

7. Disputes and Chargebacks

7.1 If you dispute a charge or initiate a chargeback with your payment provider without first contacting TechMe to resolve the issue, we reserve the right to suspend or terminate your account and access to our services.

7.2 Disputes regarding refunds will be resolved in accordance with the “Governing Law and Dispute Resolution” section of our Terms and Conditions.

 

8. Changes to This Refund Policy

8.1 TechMe reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website with the “Last Updated” date.

8.2 Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.

 

9. Contact Us

For questions or concerns regarding this Refund Policy, please contact us:

TECHME DOO BEOGRAD
Email: office@techmetotheworld.com
Address: Belgrade, Sladjane Stankovic 2, 11090
TIN: 114398534